Refund Policy
Last updated: 13 July 2026
All appointment and service charges are non-refundable once the booking process has started. Please verify your information carefully before submitting your request.
When processing starts
Processing starts when submitted details are reviewed, entered, verified, forwarded, or used to begin appointment or service work.
Non-refundable charges
After processing starts, service and appointment charges are non-refundable because administrative work, verification, and third-party processing may already have occurred.
Applicant errors
Refunds are not available for incorrect passport details, duplicate requests, changed travel plans, missed appointments, or failure to follow instructions.
Official outcomes
Medical fitness results, center allocation, visa decisions, official delays, and portal availability do not create refund eligibility for completed assistance work.
Before processing
If you contact support before any work begins, a cancellation request may be reviewed. Any approved refund may exclude payment processing or already-incurred third-party costs.
How to raise a concern
Contact WhatsApp support with the applicant name, passport reference, payment evidence, and a concise explanation. Each request is reviewed against its processing status.